Refund policy

Due to the personal and hygienic nature of our products — including lip tattoo stickers and other skin-contact items — all sales are final once an order has been delivered. We're unable to accept returns or exchanges for change of mind.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you received the wrong item, contact us at peelmuse@outlook.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

Order errors
If we made a mistake with your order (wrong item, missing item), let us know and we'll make it right at no cost to you.

European Union 14-day right of withdrawal
If you are shopping from the European Union, you have the right to cancel your order within 14 days without giving a reason. Because our products are sealed for hygiene reasons, this right applies only while the item remains unopened and in its original, unused condition. Once the seal is broken, the hygiene exception under EU consumer law applies and the item can no longer be returned.

Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Processing times with your bank or card provider may vary.

Questions? Email us at peelmuse@outlook.com.